Price cap changes: supporting our customers
What the price cap is and why it’s rising
What are you looking for?
Payments and top ups
How can Boost help me if I'm struggling to pay for my energy?
We’re here to help if you’re in debt or can’t afford your energy
Meters
Help!? There’s a problem with my meter key or card
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
OVO Move
OVO Move FAQs
Everything you need to know about your move to OVO.
Over the coming months, all Boost customers will move over to OVO. We'll be in touch with you before the move. Read our FAQs.
I’m looking for information about...
How can Boost help me if I'm struggling to pay for my energy?
Can I top up my electricity online?
Can I add credit manually on my IHD or smart meter?
How do I add credit manually on a smart meter?
How do I top up for the first time with my new key or card?
What options do I have for paying back any debt I’ve built up?
Am I using the right electricity key and gas card?
How can I avoid my meter going off supply at the weekend?
I think I’m paying off a debt on my meter – what’s happened?
Help!? There’s a problem with my meter key or card
I’ve got an error code on my meter – what does it mean?
What do the screens on my traditional prepayment meter mean?
Get back on supply with a traditional meter
What’s the difference between a credit and prepayment meter and how do I know which one I have?
Getting back on supply with Smart Standard
How will my IHD stop me running out of credit?
How can my In-Home Display (IHD) and smart meter help if I run out of credit?
How can I manage my energy with my smart meter and IHD?
How do I get back on supply with a SMETS2 meter?
How do I get my emergency credit on my smart meter?
How do I take a reading on my smart meter?
What is the 'Smart Metering Installation Code of Practice' (SMIS)
Can Boost start supplying energy on the day I move into my new home?
What do I need to know about energy debt
Where can I find more information about the Feed-in Tariff and Smart Export Guarantee?
Gone off supply? Here’s how to get your energy up and running
I'm moving home, how can Boost help me?
I’m having trouble getting started with Boost PAYG – can you help?
Erroneous transfers – what happens, why, and how do you sort it out?
What are MPAN and MPRN numbers?
What happens if an engineer needs to visit my home
What happens if I’m vulnerable or have special requirements?
What should I do if I go on holiday?
Citizens Advice Ranking
| Rank | Supplier | Contact waiting time | Customer Commitments | Complaints | Rating |
| 12 | Boost Power | 2.8 | 3 | 1 | 2.5 |
(January - March)
Need more help?
Call us
Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.
0330 102 7517
You can also use the British sign language service to get in touch.