OVO powers millions of homes across the UK. The company is on a mission to make energy better for people and the planet.

They’re committed to great service too. OVO has an excellent rating (4.3) and over 100,000 5★ reviews on Trustpilot.

Yes, you’ll keep the same account number once you move over to OVO.

You can keep using your Boost top-up card(s) or key, even after you’ve moved over to OVO.

Once you’ve moved, these are the ways you’ll be able to top up: If you have a smart meter:

• Download the OVO Energy Top-Up mobile app and register to add credit anytime, anywhere. You’ll need your top-up card number(s).
• Set up automatic top-ups in the app, at a time and amount that suits you.
• Make top-up payments online.
• Go to any PayPoint, Payzone shop, or Post Office with your top-up card(s) or take barcode(s) from the OVO Top-Up app. Find your nearest top up location:
  
  • PayPoint shops – paypoint.co.uk or call 0330 400 0000
  • Payzone shops – storelocator.payzone.co.uk
  • Post Offices – postoffice.co.uk/branch-finder
• Top up over the phone on 0330 175 9669

If you have a traditional meter:

• Go to any PayPoint, Payzone shop, or Post Office with your top-up card(s) or take barcode(s) from the OVO Top-Up app. Find your nearest top up locations:
• PayPoint shops – paypoint.co.uk or call 0330 400 0000
• Payzone shops – storelocator.payzone.co.uk
• Post Offices – postoffice.co.uk/branch-finder

Your credit will transfer to your OVO account, so you can keep topping up as you normally would.

If you’re still with Boost and there’s an emergency with your meter(s), you can call us on 0800 358 3523.

After you’ve moved, you can chat online with OVO on their help page – just click the green chat icon at the bottom right of your screen. Or you can call them on 0330 175 9669 (Monday-Friday 8am to 8pm, Saturday-Sunday 9am to 5pm).

Before you move over to OVO, you can chat to us online. We’ll be there every step of the way with all the information you need.

After you’ve moved, you can chat online with OVO on their help page – just click the green chat icon at the bottom right of your screen. Or you can call them on 0330 175 9669 (Monday-Friday 8am to 8pm, Saturday-Sunday 9am to 5pm).

OVO would love to have you as a customer, but you’re completely free to switch to a different supplier if you’d like. Once you’ve signed up with another supplier, they’ll get in touch with us to start your transfer.

If we get a transfer request from another supplier before you’ve moved to OVO, we’ll cancel your move to OVO and transfer you to your new supplier instead.

If you’re already in the process of switching away from Boost, you won’t be moved across to OVO. Your transfer to your new supplier will continue as normal.

If you’ve let us know you’re moving out, you won’t be moved to OVO. If you haven’t told us you’re moving out yet, please let us know in our online chat as soon as you can.

All Boost customers will move over to OVO in the next few months, but unfortunately we can’t give a more precise timeline than that.

The only difference to your terms and conditions will be the change of company name to OVO. You’ll pay the exact same rates when you move, and your prices and the rest of your terms and conditions will be the same. We’ll send these to you before you move.

Your Terms & Conditions will stay the same – they’ll just be OVO-branded. You can find your OVO terms here.

If you've got an electricity account with us, you’ll still be supplied by OVO Electricity Limited. And, if you've got a gas account with us, you’ll still be supplied by OVO Gas Ltd.

OVO prides itself on looking after their customers, whatever they need – just like at Boost. If you’re listed as a vulnerable customer on the Priority Services Register at Boost, this will stay the same when you move across to OVO. You can read more about this on OVO’s website.

OVO has conducted a thorough risk assessment of the data transfer process and approved it to go ahead. Both Boost and OVO sign up to ISO27001, the international standard for managing data security and take the security of our customer data very seriously. Find out more about ISO

No. If you switch to another supplier before or after you move to OVO, you won’t be charged any exit fees. As you’re on a variable plan, you have the right to switch to a different plan or a new supplier at any time.

You’ll keep the same prices, so you won’t pay any more because of this move. If there’s a change to the energy price cap, we’ll let you know but you'd pay the same price with OVO as you would have at Boost.

Yes. You'll still be protected by any government price caps that apply. Issues and complaints

We’ll be working hard to resolve open complaints before moving customers over to OVO. If we’re not able to resolve yours before the switch, OVO will contact you once your account’s been set up with them to make sure your complaint is taken care of.

If a refund is requested by you, we’ll process it within 10 working days of the request.

We’ll be trying hard to get disputes like this resolved before we move customers over to OVO. If we haven’t been able to do this, OVO will pick up where we left off.

If you were wrongly moved to Boost and we’re in the process of switching you back, we’ll aim to get this finished and we won’t move you over to OVO.

If the transfer back to your old supplier is rejected, and your supply stays with Boost, then you’ll be moved to OVO.

This will be transferred to OVO and you’ll carry on repaying it from your meter(s) at the same amount each day.

If you can’t afford to top up, we’re here to help. We've supported thousands of people in this situation, and we can support you too.

Get in touch with our team at boostpower.co.uk/help

If you’ve got a smart meter installation booked with Boost, this will go ahead as planned unless we tell you otherwise. We’ll wait until after this date before moving you across to OVO.

Yes, your smart meter(s) will work as normal when you’ve transferred to OVO.