If you’re using your old supplier’s key or card then you’ll be on the wrong rates, which means you might be paying more than you need.

Don’t have a Boost key or card? If you have an OVO card it’ll work just the same. But if not, just chat with us, 8am - 8pm Monday - Thursday, 8am - 5pm on Fridays, or 9am - 2pm on Saturdays.

If you need a new Boost key or card

1. When you call us, we’ll give you an 8-digit code, which you need to scribble down.
2. Wait at least an hour, take the code to a PayPoint shop and they’ll give you the new key or card.
3. Register your new key/card by putting it into your electricity meter and leaving it for at least a minute. Don’t top up until you’ve registered your key.
4. Start using your new key/card to top up.

Can I get a refund if I overpaid because of using the wrong key or card?

If you’ve definitely paid too much, we’ll help you to get a refund. Just chat with us and tell us what’s happened.