Refund Policy

What if I’m moving home or switching energy supplier, and I have credit left on my meter?

When you’re moving home or switching to a different energy supplier, it’s best to only top up what you expect to use before you move out, so you don’t leave credit on your meter.

Once your account’s closed, you can get a refund for any unused credit as long as it’s over £1 and you don’t owe us any money.

We’ll send any refund by cheque within 10 working days of your final bill. To make sure your final bill is accurate, you’ll need to send us a meter reading (if you don’t have a smart meter). Cheques will be in the name of the person named on the account, unless you tell us otherwise. Once you get your cheque, you’ll have 6 months from the date it was issued to pay it in at the bank, otherwise it’ll expire.

If you’ve already moved, please let us know the address that you want the cheque sent to.

What if I owe money?

If you owe any money, any balance left on your meter will be used towards paying this off, and you won’t be eligible for a refund.

Can you transfer my credit balance to my Boost account at my new home?

Unfortunately, we can’t transfer your credit balance across to your Boost account at your new address, so you’ll need to ask us for a refund.

Can you transfer my credit balance if I’m moving from Boost to a pay monthly tariff within the OVO family?

Unfortunately, we can’t transfer your credit balance across – you’ll need to ask for a refund.